Frequently Asked Questions

Use our Find a Rep tool by typing in your zip code to connect with your local rep.

Create an account, wait for approval, & add in credit card. Discounts and specials will be applied at checkout.

We ask that you give us 12 hours to approve all web accounts and 24 hours during show months. Still have questions, please email [email protected] or call our Customer Service team at 800.527.1462 x 1.

We use cookies to view our catalogs.  Please make sure that you have cookies enabled in the browser you're using.  If you have adjusted your security settings and are still having issues, please drop us an email at [email protected].

No problem! You can search for any brand by clicking "Brands" in the main menu and using the search box within the Brands page to find a particular brand. 

Yes! When you enter your credit card number online, a token is created and passed to the vendor’s payment gateway rather than your actual card number. This ensures your information is kept safe and keeps us in compliance. Vendors are still able to adjust the total amount after receipt of the order, add freight and applicable discounts.

Some of our vendors have yet to set up a payment gateway and/or would rather offer terms or call you for your card directly. For PCI compliance and your security, all credit card numbers must now go through the vendor’s payment gateway. Rather than us transmitting your number over the web, the gateway creates a ‘token’ for the vendor’s financial institution, keeping your card info safe.  If a vendor's gateway is not set up, the option to pay with a credit card has been removed from the check-out screen.

Rather than using the search field or shopping by category, click on "Brands" on the main menu. From this page, you will see a list of brands and search box. When you click on a brand, the vendor’s brand page will appear with a brief description of the line, minimum opening and re-order amounts as well as a link to shop their catalog. There is also a ‘Brands’ link in the main menu. 

Yes! Isn't that wonderful? You can view your history by clicking on My Account > Order History. If you have any questions about an order, please reach out to your rep or our Customer Service team at [email protected]. 

Sure!

• A new ‘cart’ is created every time you select a product from a different vendor.
• From “My Shopping Carts” ( top right of any page ) each cart displays the vendor’s minimum re-order amount and your cart total. This number changes from pink to blue when you’ve reached the re-order minimum.
• To quickly see the opening order amount, remove an item from your cart or change any item’s quantity, just open the specific cart by clicking on it.
• Not ready to check out, simply close the page or use your back button and the cart will remain there for next time.